Nikki-
This is what happened last Thursday when Comcast came to visit:
A Comcast technician showed up unscheduled at my door around 11am. Fortunately I was here but needed to leave around noon. The tech explained Comcast had detected a problem with my internet, and it was "reading 60 when it should be reading around 30 or 35." I had no idea what he was talking about but showed him where the cable modem was while I continued to get ready to leave." He hooked up a handheld instrument and took a reading, fiddled around in the apartment and went outside to check the exterior line. He came back up and soon thereafter a second tech showed up in another Comcast van. They looked at all the cables inside the apartment that were here previously and decided they needed to install another line. One of the techs asked where the attic was, and I told him there was a common crawlspace at the top of the stairs, but I didn't know if it was secured or even what was up there. He went and got a ladder while the other tech was outside doing something-I assume getting new cable to run into the apartment.
I was still trying to get ready and could hear one of the techs setting up a ladder and crawling around above. This was about 11:45 and since I didn't want to get in the shower or leave them unattended, I laid on the bed to wait for them to finish. About 5 minutes later the tech's lower leg/knee came busting through the drywall/sheetrock in the ceiling, with insulation, drywall and everything else pouring down onto the bed and floor next to me. He seemed shocked and didn't move for a second, then moved and looked down through the hole at me. I heard him complaining about the flimsiness of the materials of the ceiling, etc...but considering he wasn't on the beams, of course the ceiling gave way; it isn't meant to support weight.
The techs came into the apartment and looked at the mess, talking about how thin the ceiling was, which is, of course to code and standard building material. There was a gigantic mess in my apartment, the hallway, and stairwell. One tech packed everything up at that point, while I gave the other your name and phone number. He said the house doctor woul;d be out the next day to make repairs and they would cove rup the hole, which was approximately 2-1/2 ft x 1-1/2 ft, and a long crack going down the side of the ceiling/wall. He gave me a work order to sign, still not really knowing what they did or exactly why they were at the apartment in the first place. Since it was then noon and I was late, I signed it. I then checked my internet connection, and they hadn't hooked it back up or checked to see if it even worked in their haste to get out of the apartment quickly. I chased them down and told them it wasn't working, and one came back up, connected the cables and tested my connection and left. It appears they took the cover to the entrance of the attic and used it to put over the hole, as they left the attic unsecured not to mention the entire mess they created.
I returned last night (Sunday) and the mess was still all over my apartment and the attic was still wide open and nothing had been touched. I haven't heard from Comcast since.
If you need any further details or any other aspects of what happened, please let me know.
Thanks!
Michael
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